First Bank of Nigeria, often referred to simply as First Bank, has been a pillar of financial stability and innovation since its establishment in 1894. With a commitment to providing top-notch banking services, First Bank has continually adapted to the evolving needs of its customers. This includes offering a variety of methods to check your account balance, ensuring that whether you’re tech-savvy or prefer traditional banking methods, there’s an option that suits you.
Understanding your account balance is essential for several reasons. It helps you avoid overdraft fees, manage your expenses, and plan for future financial goals. Whether you’re saving for a big purchase, budgeting your monthly expenses, or just want to stay informed about your financial status, knowing your account balance is a fundamental step.
This comprehensive guide will walk you through the various methods available for checking your First Bank account balance. From digital solutions like mobile banking and internet banking to traditional methods such as visiting an ATM or a branch, we will explore each option in detail.
How To Check Your First Bank Account Balance
Whether you’re a new First Bank customer or someone looking to make the most of the available banking services, this guide is designed to provide you with all the information you need. Let’s delve into the various methods to check your First Bank account balance and ensure you have the tools to stay financially informed and secure.
1. Using First Bank Mobile App
The First Bank mobile app is a powerful tool designed to offer you a seamless banking experience. It provides a convenient way to check your account balance along with a host of other banking services. Here’s a step-by-step guide on how to use the app:
Downloading and Installing the App
To get started, you’ll need to download the First Bank mobile app. Here’s how:
- For Android Users: Open the Google Play Store on your Android device. In the search bar, type “First Bank Mobile App” and select the official app from the search results. Click ‘Install’ to download and install the app on your device.
- For iOS Users: Open the Apple App Store on your iPhone or iPad. Search for “First Bank Mobile App” and select the official app from the results. Tap ‘Get’ to download and install the app.
Registering and Logging In
Once the app is installed, follow these steps to register and log in:
- Open the App: Tap the First Bank app icon on your device to open it.
- Register: If you are a first-time user, select ‘Register’ and follow the prompts to set up your account. You will need to provide your First Bank account number, a valid phone number linked to your account, and other personal details. Create a secure password and set up your PIN.
- Log In: Enter your registered email or phone number and password, then click ‘Log In.’
Navigating the App
After logging in, you will be directed to the app’s dashboard:
- Dashboard Overview: The dashboard provides a quick overview of your account balance and recent transactions. Your account balance is typically displayed prominently at the top of the screen.
- Account Summary: For a more detailed view, navigate to the ‘Account Summary’ section. This section provides comprehensive details of your account, including balance, recent transactions, and account history.
- Other Features: The app also offers various other features such as fund transfers, bill payments, and airtime purchases. You can explore these features by navigating through the app’s menu.
Security Features
The First Bank mobile app incorporates several security features to protect your account information:
- Biometric Authentication: If your device supports it, you can enable fingerprint or facial recognition for an added layer of security.
- Two-Factor Authentication (2FA): The app may require a one-time password (OTP) sent to your registered phone number for certain transactions.
- Logout: Always remember to log out of the app when you are done to prevent unauthorized access.
2. Through USSD Code
For those who prefer not to rely on smartphones or internet connections, First Bank offers a USSD code service to check your account balance. This method is quick, easy, and accessible from any mobile phone. Here’s how you can use it:
Dialing the USSD Code
- USSD Code: Dial *894*00#. from the mobile phone number linked to your First Bank account.
Entering Your Details
- Prompt Response: Follow the on-screen prompts. You may be required to enter your First Bank account number and PIN for verification purposes.
- Confirmation: Once you enter the necessary details, your account balance will be displayed on your screen. You may also receive an SMS confirmation with your account balance details.
Advantages of USSD Banking
- No Internet Required: This method does not require an internet connection, making it ideal for users in areas with poor connectivity.
- Speed: Checking your balance through USSD is fast, typically taking only a few seconds.
- Accessibility: USSD codes can be used on any mobile phone, making this method accessible to a wider audience.
3. Via Internet Banking
First Bank’s internet banking platform offers a comprehensive suite of banking services, including checking your account balance. This method is ideal for those who prefer managing their finances from a computer or mobile device with internet access. Here’s how to use it:
Registering for Internet Banking
- Visit the Website: Go to the First Bank internet banking website.
- Registration: If you are not already registered, click on the ‘Register’ button and follow the prompts. You will need your First Bank account number, a valid phone number, and other personal information. Create a username and password, and complete the registration process.
Logging In
- Accessing the Platform: Open your web browser and navigate to the First Bank internet banking login page.
- Log In: Enter your username and password, then click ‘Log In.’
Navigating the Internet Banking Platform
- Dashboard Overview: Once logged in, you will be directed to the dashboard. Your account balance will be displayed prominently along with other account details.
- Account Summary: For more detailed information, navigate to the ‘Account Summary’ or ‘Balance Enquiry’ section. Here you can view your account balance, recent transactions, and account history.
Additional Features
- Fund Transfers: You can transfer funds to other accounts within First Bank or to other banks.
- Bill Payments: The platform allows you to pay bills such as utilities, subscriptions, and more.
- Statements: You can download and print your account statements for record-keeping or other purposes.
Security Measures
- Secure Login: Ensure that the website URL begins with ‘https’ to confirm that the connection is secure.
- Two-Factor Authentication (2FA): For added security, First Bank may require a one-time password (OTP) sent to your registered phone number for certain transactions.
- Logout: Always log out of the internet banking platform when you are finished to protect your account information.
4. Using ATM Machines
Automated Teller Machines (ATMs) offer a convenient way to check your account balance, especially when you need cash or are near a bank location. Here’s how to use ATMs for balance inquiries:
Locating an ATM
- First Bank ATMs: Use the ATM locator on the First Bank website or mobile app to find the nearest First Bank ATM.
- Other Bank ATMs: You can also use ATMs from other banks, though some may charge a fee for balance inquiries.
Performing a Balance Inquiry
- Insert Your Card: Insert your First Bank ATM card into the machine.
- Enter Your PIN: Input your Personal Identification Number (PIN) to access the ATM menu.
- Select Balance Inquiry: From the menu options, select ‘Balance Inquiry.’ Your account balance will be displayed on the screen, and you can choose to print a receipt if you need a physical copy.
Additional ATM Services
- Cash Withdrawals: You can withdraw cash from your account.
- Fund Transfers: Some ATMs allow you to transfer funds between accounts.
- Mini Statements: Obtain a mini statement of your recent transactions.
ATM Safety Tips
- Be Vigilant: Always be aware of your surroundings when using an ATM, especially in unfamiliar locations.
- Cover Your PIN: Shield the keypad when entering your PIN to prevent others from seeing it.
- Take Your Card and Receipt: Always remember to take your ATM card and receipt after completing your transaction.
5. By Visiting a Branch
For those who prefer face-to-face interaction, visiting a First Bank branch is a reliable way to check your account balance. Here’s what you need to do:
- Provide Identification: When you arrive at the branch, you may need to provide your First Bank account number and a valid form of identification such as a national ID, driver’s license, or passport.
- Request Balance Inquiry: Speak with a bank teller and request a balance inquiry. The teller will provide you with your account balance either verbally or in writing.
Other In-Branch Services
- Account Statements: Request detailed account statements for a specific period.
- Fund Transfers: Transfer funds to other accounts or make payments.
- Financial Advice: Speak with bank representatives for financial advice or information about other banking products and services.
Customer Service
If you encounter any issues or need assistance with checking your account balance or using any of the banking services, First Bank’s customer service is available to support you. Here’s how to access and utilize their services effectively:
6. Contacting Customer Service
- Phone: The First Bank customer service hotline is a direct way to get assistance. The number is usually provided on the First Bank website and mobile app. Call the hotline and follow the prompts to speak with a representative. Provide your account number and a brief description of your issue for faster resolution.
- Email: For less urgent matters or to document your issue, you can email First Bank’s customer support team. Look for the official customer service email address on the bank’s website. When sending an email, include your account details, a clear explanation of your issue, and any relevant attachments or screenshots.
- Social Media: First Bank maintains an active presence on social media platforms like Twitter and Facebook. You can send a direct message or post on their page for quick responses. Ensure your messages are clear and include relevant details about your issue.
Providing Information
When reaching out to customer service, be prepared to provide the following information to facilitate quicker resolution:
- Account Number: Your First Bank account number is essential for verifying your identity and addressing any account-specific issues.
- Contact Information: Provide your registered phone number and email address to ensure that customer service can reach you with updates or additional information.
- Details of the Issue: Clearly describe the problem you are experiencing. For example, if you are having trouble with the mobile app, specify the type of error or issue you are encountering.
In-Person Assistance
If you prefer face-to-face assistance, you can visit a First Bank branch for help. Bank representatives at the branch can assist with account balance inquiries, resolve issues, and provide support for a variety of banking services. When visiting a branch, ensure you have valid identification and any relevant account details.
Self-Service Kiosks
Some First Bank branches feature self-service kiosks where you can check your account balance, print mini statements, and perform other transactions. These kiosks offer a convenient way to access banking services without waiting in line.
Conclusion
First Bank offers multiple methods for checking your account balance, catering to different preferences and needs. Whether you choose to use the mobile app, USSD code, internet banking, ATMs, or visit a branch, each method is designed to provide you with easy access to your account information.
By understanding and utilizing these methods, you can stay informed about your account balance and manage your finances effectively. Additionally, First Bank’s customer service is available to assist with any issues or questions you may have, ensuring a smooth and efficient banking experience.
Read Also: How To Check Your First Bank Account Number
